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Onsip facebook3/10/2023 ![]() You can only remove custom contacts from your directory. To do so, tap the "+" (plus sign) at the top, select your favorites, tap the "+" (plus sign) again, and tap on "Yes" in the Add X contact to Favorites? popup. You have the option to select your Favorite contacts as well (both customized and within your organization). Not only does it save you a few taps every time you go to call them, but it also has the added benefit of real-time presence information. It's also possible to call your iPhone contacts (not available for Android) by opening the contact, long-pressing the phone icon, and selecting "OnSIP" as the method of calling them.Īs a first step, we recommend filling your Favorites with the coworkers you call the most. Select the Create Contact button to add your custom contact(s) to your list. Simply tap the "+" (plus sign) at the top and type in their name and the 11-digit phone number or SIP address in the corresponding fields. These are contacts outside of your organization. You have the option to add custom contacts as well. Upon the first login, your Contacts list will be a list of all users in your OnSIP organization in alphabetical order.Pressing the "SWAP" button will switch from call to call, but does not conference/merge the calls. When a user is on multiple calls, the calls will appear in separate lines on the phone. The active call will be marked in bold color at the top of your screen, while other calls will say "HOLD" and marked in a grayed-out color. The OnSIP app is capable of making and receiving a maximum of 2 simultaneous calls, thus acting as a multi-line phone. If the person you wish to call is on your Contacts list, simply click on his/her name and select the Voice Call or Video Call button. If they do not, the call will become audio-only after they accept. In order to make a video call, the person you are calling needs to be on a video-capable phone or softphone. To place a call choose the "Keypad" icon and enter the phone number or extension. Calling phone numbers requires the use of 11 digits, a 1 + area code + phone number. The OnSIP Mobile app can be used for outbound calling to phone numbers, internal extensions, and SIP addresses. End Call: To end the call, select the red button at the bottom.Volume: Use your device's volume control buttons to raise or lower the audio level in the call.During a video call, this button allows you to flip from the front-facing camera to the rear facing camera. To retrieve the video call, click Active Call in the green banner across the top of your screen and then press the Hold button to resume the video call. Video: If you are on a video call, you can tap your screen to bring up the keypad, select the New Call button, which will then place your video on hold.The OnSIP Mobile app only performs blind transfers. Type the extension or 11 digit phone number of destination for where you want to transfer the call. Transfer: Select the opposite-facing arrows button to initiate a call transfer.To retrieve the call, click Active Call in the green banner across the top of your screen and then press the Hold button to resume the call. New Call / Hold: Select the New Call button to place the call on hold.Speaker: Select the speaker button to place the call on speakerphone.Keypad: Select the dial pad button to bring up a number pad (necessary if you need to enter digits for an extension, phone menu option, conference call PIN, etc.).Mute: Select the microphone button to mute your audio.While you are on a call, you can perform these functions: The OnSIP app will automatically know if the inbound call is a video or audio call, and manage it accordingly. To answer the call, select the Accept button that appears in the calling window. Video calls can be made and received to and from other video-capable phones.Īn inbound call will trigger a notification within the app providing the caller ID name and phone number. The OnSIP app can make and receive calls from phone numbers, internal extensions, and other SIP addresses. If you don’t remember or have a password, click “forgot password” to set one. OnSIP users can log into the app with their SIP addresses and passwords. Music on Hold (MOH) is not currently an available feature with the OnSIP mobile app but is in development. The OnSIP app is free to use for all OnSIP customers. The app also offers voicemail management, call history, and more. ![]() With just your mobile phone, you can make instant HD voice and video calls to your coworkers and other contacts. The OnSIP Mobile app is an on-the-go business phone and complete desk phone replacement. The OnSIP mobile app is available for Apple devices (iOS 11+) and Android (6+) in their respective app stores within the United States and Canada.
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